Refund, Resend and Returns Policy

Returns & Refunds

Most products are eligible for refunds within 30 days of receiving the products.

We require photos or videos of damaged items and packaging materials to prove damage.

If the photo cannot prove the products are damaged, please upload the video.

We offer a full refund or a replacement if packages arrive badly damaged.

We offer a partial refund or a replacement if packages arrive partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

a.
For fragile products that are badly damaged, a refund is offered.

b.
For damaged packing boxes. We cannot offer any refunds or other after-sale services due to long-distant international delivery.

c.
For ordinary, electronic products, Clients shall complain or open a dispute; within 30 days after packages are delivered.

d.
For service products, We refund you the cost of the product.

4. Incorrect or Missing Products.
We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:

a.
For incorrect products, We offer a full refund or replacement.

b.
For products with the wrong color or size, etc.

When the issue doesn't affect the product function, etc., We offer a refund or resend it if you, file a complaint including name, content and date.

c.
For missing parts that don't affect the product function, We may refund you partially or resend the missing part; for parts missing that affect product function, We will resend the product only.

d.
For accessories, We will resend the accessories.

Notes:

Sometimes, orders arrive at the nearest post office to the buyer and it may be pending because of insufficient address, package unclaimed, no such address, number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Due to such conditions as national realities, phone numbers, and religious beliefs, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show the package was delivered, but the end customer claims that the package has not been received. In such cases, we will spare no effort to verify the real situation. ( We will not investigate missing or lost packages) That process could be as long as (1-2 months), but there is no guarantee of a positive result.

2. Orders not Received.
We will not deal with a refund or resend if the tracking information shows the order is delivered.

a.
If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b.
Tracking information alert. If the tracking information shows Alert, the reasons are listed as below:

a)
Incorrect/insufficient address.

b)
No such number.

c)
Unknown recipient.

d)
Refused.

e)
Do not pick up in time.

f)
No safe delivery location.

g)
Uncleared customs.

h)
Others.